Integrated Recovery is committed to protecting your personal information and being transparent about how we use it. This policy explains what data we collect, why we collect it, how we use it and what rights you have over it.
This policy applies to all services provided through integratedrecovery.co.uk, including consultations, training programmes, workshops and retreats.
1. Who We Are
Integrated Recovery is operated by Alex Weiss, based in Cornwall, United Kingdom. For the purposes of UK data protection law, Alex Weiss is the data controller.
Contact: support@bodyconditioningwellness.com
Website: www.integratedrecovery.co.uk
2. What Information We Collect
Information you give us directly
When you book a discovery call, consultation, retreat or workshop, or when you contact us by email or through our website, we may collect:
Your name and contact details (email address, phone number)
Information about your physical health, injury history or wellness goals that you choose to share
Payment information processed through our secure third-party payment provider
Any correspondence you send us
Information collected automatically
When you visit our website, standard technical data may be collected including:
Your IP address and browser type
Pages visited and time spent on the site
Referring website or search terms used to find us
This data is collected through cookies and similar technologies. See Section 8 for more on cookies.
3. Why We Use Your Information
We process your personal data only where we have a lawful basis to do so. The purposes and legal bases are:
To deliver our services (contract performance): to confirm bookings, conduct sessions, send relevant preparation or follow-up materials and manage your account with us.
To communicate with you (contract performance and legitimate interest): to respond to enquiries, send booking confirmations and share information directly relevant to a service you have engaged with.
To improve our services (legitimate interest): to understand how our website and programmes are used so we can refine and develop them.
To send you updates and educational content (consent): where you have opted in to receive our newsletter or communications, we may send articles, event announcements and relevant information. You may withdraw this consent at any time.
To meet legal obligations (legal obligation)
4. Health and Sensitive Information
Some of the information you may share with us, particularly relating to physical health, injury history, emotional wellbeing or spiritual practice, falls into the category of sensitive personal data under UK GDPR.
We collect and process this information only with your explicit consent, and only to the extent necessary to provide the services you have requested. This information is never shared with third parties except where required by law or with your explicit agreement.
You are under no obligation to share health or sensitive personal information with us. Where you choose to do so, we handle it with the highest degree of care and discretion.
5. Who We Share Your Information With
We do not sell your personal data. We may share information only in the following limited circumstances:
Service providers: trusted third parties who help us operate our business, such as our booking platform, payment processor or email service provider. These parties process data only on our instructions and under strict data protection agreements.
Co-practitioners: where your programme involves both Alex Weiss and Ron White, relevant session information may be shared between them solely to coordinate your care. Ron White operates from Indonesia and processes data in accordance with this policy.
Legal requirements: where we are required to disclose information by law, court order or regulatory authority.
6. International Data Transfers
Ron White, co-practitioner at Integrated Recovery, is based in Indonesia. Where your data is shared with him as part of your programme, it is transferred outside the UK. We ensure appropriate safeguards are in place for any such transfer, consistent with UK GDPR requirements.
Our email and booking systems may also process data on servers outside the UK. Where this occurs, we use only providers who maintain adequate protections and comply with applicable data transfer rules.
7. How Long We Keep Your Information
We retain your data only for as long as necessary for the purposes it was collected, or as required by law.
Booking and session records: up to 7 years, in line with HMRC requirements for financial records
Health and wellness information shared during sessions: up to 3 years from your last contact with us, unless you request earlier deletion
Email correspondence: up to 3 years from the date of communication
Website analytics data: up to 26 months
When your data is no longer needed, it is securely deleted or anonymised.
8. Cookies
Our website uses cookies to help it function and to understand how visitors use it. Cookies are small text files stored on your device.
Essential cookies: required for the website to work. These cannot be disabled.
Analytics cookies: help us understand which pages are visited and how people navigate the site. We use this data in aggregate, not to track individual users.
Marketing cookies: used only where you have consented, to show relevant content or advertisements on other platforms.
You can manage or disable non-essential cookies through your browser settings or our cookie preferences tool when you first visit the site.
9. Your Rights
Under UK GDPR you have the following rights regarding your personal data:
The right to access a copy of the information we hold about you
The right to correct inaccurate or incomplete information
The right to request deletion of your data, subject to legal retention obligations
The right to restrict or object to certain types of processing
The right to data portability, where technically feasible
The right to withdraw consent at any time, where processing is based on consent
The right to lodge a complaint with the Information Commissioner's Office (ICO) at ico.org.uk
To exercise any of these rights, contact us at support@bodyconditioningwellness.com. We will respond within one month of receiving your request.
10. Data Security
We take reasonable technical and organisational measures to protect your personal information against unauthorised access, loss or disclosure. This includes secure password management, encrypted communications and careful selection of third-party providers.
No method of transmission over the internet is entirely secure. While we work to protect your data, we cannot guarantee absolute security against all potential breaches.
11. Children
Our services are intended for adults aged 18 and over. We do not knowingly collect personal data from anyone under the age of 18. If you believe a child has provided us with their information, please contact us and we will delete it promptly.
12. Changes to This Policy
We may update this policy from time to time to reflect changes in our services or legal requirements. The current version will always be available at integratedrecovery.co.uk/privacy. Material changes will be communicated to active clients directly.
13. Contact
For any questions about this policy or how we handle your information, contact:
Integrated Recovery / Alex Weiss
Cornwall, United Kingdom
support@bodyconditioningwellness.com
www.integratedrecovery.co.uk
You also have the right to complain to the Information Commissioner's Office (ICO) if you are unhappy with how we have handled your data. Their website is ico.org.uk and their helpline is 0303 123 1113.
